By creating a reservation and/or checking-in, you acknowledge that you agree to the terms and conditions outlined below:

1. General Policy

1.1 By booking a room at The Alice Hotel (the hotel), guests agree to abide by these terms and conditions.

1.2 We reserve the right to modify these terms and conditions at any time without prior notice.

2. Reservations & Payments

2.1 A valid photo ID and matching Credit Card is required upon check-in. All guests must be 21 years or older to confirm guestroom accommodations. A valid photo ID must be presented at the time of check-in. All requests to reserve a room must include the first and last names of all adults occupying the room. The person checking-in must be authorized on the reservation if the name is different from the name in which the reservation was made. For any credit card payments made to the hotel, the cardholder must be present at check-in, unless prior arrangements have been authorized by the hotel. Failure to do so may result in immediate cancellation of reservation and denial of accommodations.

2.2 Full payment or a deposit may be required at the time of booking depending source of reservation and/or rate plan. The balance of the full hotel rental amount is payable on arrival at check-in time. Please note that check-in cannot be completed until full payment and security deposit pre-authorization for the room have been received and approved. We accept the following payment methods: credit/debit cards (Visa, MasterCard, American Express, Discover), and cash. Any remaining balances after check-out, or if additional charges are discovered post-departure (e.g., for damage), will be billed to the provided credit card. If payment for your folio is not received by the check-out date, the hotel reserves the right to charge the credit card on file, pursue collection actions, or take any necessary legal steps to recover the unpaid amount. If you believe any charges on your folio are incorrect, please notify the hotel within 5 days of your departure. If you are eligible for a refund due to an overcharge or cancellation, the amount will be credited back to the original payment method. Refunds may take several business days to process.

2.3 A pre-authorization hold may be placed on your credit card at check-in to cover anticipated charges (including incidentals). The final amount will be charged upon check-out, and the pre-authorization hold will be released typically within a few business days depending on your bank’s policies, but could take up to 14 days.

2.4 While the hotel makes every effort to maintain correct and accurate content on all non-hotel owned and/or managed websites and distribution systems (aka Online Travel Agency (OTA) or Third-Party Website or Agency), it is ultimately not the responsibility nor the obligation of the hotel to honor or compensate for any incorrect, misrepresented, excluded, or inaccurate content that was falsely displayed and/or promised to any guest by any company that is not owned or managed directly and by the hotel. For purposes of clarification, “Content” includes, but is not limited to, photography, videography, floor plans, drawings, renderings, as well as written and/or displayed descriptions/information of any kind, including but not limited to, property amenities, outlets or services, room types/names, rate plan(s), and service fees owed to the hotel (e.g. hotel fees, taxes, pet fees, city fees, etc.). Any discrepancy in Content on any OTA, Third-Party Website, or Agency, or distribution system, is to be resolved between the guest and the Third-Party. The hotel will revert to the most current policies, terms, and conditions provided directly by the hotel.

2.5 Guest will need to contact the 3rd party for any changes or modifications to existing reservations booked from a 3rd party agency.

2.6 If an OTA 3rd party reservation payment method is not apparent at check-in time, charges will be held on the guest credit card until payment is resolved by the OTA or 3rd party.

2.7 The hotel reserves the right to cancel or modify any reservation (including after the reservation has been confirmed) if the reservation includes or results from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, technical issue, room type or where it appears that a guest has engaged in fraudulent or misleading activity in making the reservation. All reservations may or may not be extended at the same rate and/or in the same room type as an existing confirmed reservation and guests may be required to change room assignment.

2.8 The hotel folio is a detailed statement of all charges and payments associated with your stay at the hotel. The folio will reflect the agreed-upon rate for the room(s) booked, including (but not limited to) any applicable taxes, service fees, additional services, or surcharges. Tax rates are subject to change based on government regulations. Any changes in tax rates will be reflected in your final folio. Room rates may vary based on booking date, length of stay, and other factors. Extra charges may apply for additional guests or for exceeding the maximum occupancy of your room.

2.9 Group trips are fun! When booking, keep maximum occupancy rules in mind- two people max for rooms with a single bed and four people max for rooms with 2 or more beds. Got babies? We’ve got pack-and-play available upon request, subject to availability.

3. Check-in & Check-out

3.1 Local Check-in time: 3:00 PM | Local Check-out time: 11:00 AM.

3.2 No refunds 15 minutes past check-in time.

3.3 Early check-in and late check-out are subject to availability and may incur additional charges.

3.4 A more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages and/or theft, found before the room is occupied again.

3.5 In the event a guest chooses to check-out prior to the reserved check-out date, the remaining balance of the stay may be held by the hotel. For fully prepaid and non-refundable reservations, no refund will be provided for any portion of the reservation for early check-out.

4. Cancellation & No-Show Policy

4.1 Cancellation policies vary based on the booking type and source of booking. Any deposits or prepayments made at the time of booking may be non-refundable, depending on the terms of your reservation and rate plan. Please refer to the specific cancellation terms for your particular booking. For any inquiries, please contact us at [email protected] or call +1 (520) 614-5050 before booking.

4.2 Prepaid or non-refundable rate types or special discounted rates will be charged for the full amount at the time of booking and is non-refundable and non-transferable. Once booked, the reservation cannot be canceled or modified without forfeiting the full payment. In case of a no-show or early departure, the full amount of the reservation is non-refundable. The booking is not eligible for rescheduling, even due to unforeseen circumstances, including but not limited to illness, weather disruptions, or travel plan changes.

4.3 If the reservation is made with our standard rate plan, the guest can cancel free of charge until 2 days before the local check-in date and time. If the guest cancels within 2 days of arrival, they will be charged the first night’s cost.

4.4 Failure to arrive on the scheduled check-in date will be considered a no-show, and charges may apply along with the forfeit of the reservation.

5. Guest Responsibilities

5.1 Guests must conduct themselves appropriately and respect hotel staff, property, and other guests. All our guests are asked to respect the privacy of their fellow guests and to not make any excessive noise between the local hours of 9:00 PM and 09:00 AM.

5.2 The hotel does not tolerate illegal activities or disruptive behavior and will result in eviction without refund, possible charges, and reported to the local authorities.

5.3 We go by the old-school rule of ‘you break it, you buy it’. The guest is responsible for any damage caused intentionally or unintentionally, including but not limited to common areas and/or property amenities, and guest rooms during the stay. If any damage is discovered in the room after your departure, or if items from the room (e.g., towels, linens, appliances) are missing, charges for replacement or repair will be added to your folio as determined by management and deducted from the incidental deposit.  If the incidental deposit does not cover the charges, the credit card on file will be charged for the excess amount. Furthermore, any guest or person who negligently or intentionally causes damage to hotel property grounds shall be liable for damages sustained by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired. Willful and intentional property or personal damage committed or caused by any person(s) on hotel property will be reported to the appropriate law enforcement agency and the hotel reserves all rights to pursue criminal and civil charges against those who commit acts of property or personal destruction.

5.4 Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges.

5.5 The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property. While all efforts are made to keep stored packages as secure as possible, lost, damaged, and/or stolen packages are not the ultimate responsibility of the hotel.

6. ADA Policy

6.1 The hotel is compliant with the Americans with Disabilities Act (ADA). We offer the ability to reserve accessible rooms which are subject to availability. Please ensure special requests reach us by calling us directly at +1 (520) 614-5050.

7. Smoking Policy

7.1 All of our rooms are non-smoking and any guests found to have been smoking, vaping, and/or strong lingering smoking scents in the room will be assessed a smoking & specialty cleaning fee of $300 for additional cleaning and repairs. The hotel is a private property and deemed a drug-free zone, and therefore does not allow the use or possession of illegal drugs and/or marijuana on property, regardless of state legalization laws on recreational or medical use. Persons found to violate this policy may be subject to applicable Trespass laws. The hotel expects these individuals to comply with all policy provisions. Where Federal and/or State laws or rules differ, the hotel will abide by the applicable standard.

8. Fire Safety Equipment & Tampering Policy

8.1 All our accommodations are equipped with the latest fire safety equipment. This includes fire sprinklers and smoke detectors. Our smoke detectors will trigger on any type of smoke and any tampering with these devices will alert us immediately. Tampering with, disabling, or removing the fire safety equipment is a violation of federal fire safety standards and may be punishable under local laws. Violators may face fines, forfeit of their deposit, eviction, and/or legal action. Any evidence of tampering, including setting the smoke detectors off for a non-emergency-related instance will incur a $300 fee. This includes tampering with the device itself, and/or covering it in any way or form.

9. Parking Policy

9.1 Vacations should be stress-free and for that reason, you get to park right in front of your room (or super close). By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident, or loss to your vehicle or personal property.

9.2 We reserve the right to tow any vehicles on our parking lot.

10. Pet Policy

10.1 Are we pet friendly? You bet! There is a mandatory non-refundable pet fee of $50, per pet, per stay. There is a limit of 2 pets per room, with the pet weighing 50 lbs. or less unless approved by the hotel. Pets must be monitored at all times and cannot be left unattended in the rooms at any time. Dogs are welcome, no other animal types like cats, birds, reptiles, or wild animals are allowed. Just make sure your furry friends do their business in the designated area and stay on a leash when outside the room. Should your furry friend shed a great amount or have a potty accident in the room, a cleaning fee in addition to the pet fee will be charged to the credit card on file in the amount of $200. Should your pet cause property or item damage, an incidental fee will be charged in accordance with our damage policy.

11. Service Animal Policy

11.1 We allow service pets in accordance with the Americans with Disabilities Act (ADA). Service Animals are not subject to the pet fee. However, Service Animals are subject to damage assessments should they cause any damage to a room or premises. Any misrepresentation can be reported and the misrepresenter can be charged with a class 2 misdemeanor and can be fined up to $250.

11.2 Please note that emotional support animals are not considered service animals under applicable law and will not be recognized under the service animal policy. Emotional support dogs will be required to follow the pet policy and shall be subject to regular pet fees.

12. Firearms Policy

12.1 Hotel premises are private property and the safety and security of our guests, visitors, and staff is of utmost importance. This policy is designed for the protection of our guests, visitors, and staff. Any and all weapons, including but not limited to, firearms, knives, and/or explosives, concealed or not concealed, with or without a concealed weapon(s) permit, are not permitted by any person and/or for any reason except as expressly detailed on hotel premises. What constitutes a weapon will be determined by the hotel in its sole and absolute discretion. The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties. Any and all persons who possess a weapon on premises either as permitted or in violation of this Policy must follow all applicable Federal, State, and local laws with respect to that weapon. Persons found to be in violation of this Policy may be subject to applicable Trespass laws.

13. Liability & Safety

13.1 While we make every effort to ensure a safe and comfortable stay, the hotel is not responsible for any loss, theft, or damage to your vehicle or personal property during your stay in the guest rooms or public areas.

13.2 As part of our commitment to guest safety, employees will not disclose the identity, room number, or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive calls or visits from.

13.3 Safety cameras are used throughout the public premises, and anyone on our property may be recorded.

14. Privacy & Data Protection

14.1 The information provided during your stay, including payment details, will be securely stored and used only for processing payments, fulfilling your booking, and complying with legal requirements. We will not share your information with third parties, except as necessary to process your payments or as required by law.

15. Force Majeure Clause

15.1 The hotel is not liable for any failure or delay in the performance of its obligations due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, government regulations, strikes, labor disputes, power failures, civil disturbances, war, terrorism, utility failure, or any other event that makes it impossible or impractical for the Hotel to operate as intended.

By creating a reservation and/or checking in, you confirm that you have read, understood, and agree to these terms and conditions, as well as the hotel’s other policies (available upon request). A copy of the Terms and Conditions are on our website www.thealicehotel.com/terms. For any clarifications or questions about our policies, please contact us by phone at +1 (520) 614-5050 or by email at [email protected].